Symptom / Need

The user needs to register the public IP address from where they are trying to access wolkvox Agent or wolkvox Manager.

Context / Scenarios

1. Agents: For an agent to have access permission through wolkvox Agent, its public connection IP must be previously registered in the firewall at the Operation level.
2. Supervisors or coordinators: For a supervisor or coordinator to have access permissions through Wolkvox Manager, their public IP address must be managed by the Customer or Implementer (Project Solution) assigned to the account. Only this person can enable the public IP address, and only once.

Answer (Solution / Recommendation)

Process for registering an IP address in the Manager:

1. Enter the Manager within the corresponding Operation.
2. Go to the top right and click the Settings button.
3. In the options on the first line, select Licenses, Firewall, and Usage.
4. Within this section, access the Firewall tab.
5. Complete the following fields:
   • IP Address: Enter the public IP address you wish to register.
   • Permanent: Select the No option if this IP will carry RTP traffic (e.g., calls), otherwise select the Yes option for other types of traffic (e.g., API consumption).
   • IP Description: Provide a brief description.
6. Press the Add IP button to save the changes.

Considerations

• Before registering the IP address, make sure it is not a private IP address. Only public IP addresses are valid for this process.
• This process applies exclusively to registering IPs in Wolkvox Manager, it does not apply to registering IPs in Reseller Manager.