Description

wolkvox implements secure data deletion procedures as part of its Information Security Management System (ISMS), ensuring that data is irretrievably deleted in accordance with security standards. According to ISMS guidelines, clients are responsible for managing the databases they upload to wolkvox services, including their deletion upon termination of the contract.

Once customers confirm the download of their data, wolkvox relies on the secure deletion service of Google Cloud Platform (GCP), its cloud provider, to ensure that the information is permanently and securely deleted, complying with the highest data protection standards.

Characteristics

Customer Responsibilities

• Data Management: Customers are responsible for uploading, managing, and downloading their databases while using wolkvox services.
• Contract termination: Upon termination of the contractual relationship, customers must download their data before wolkvox proceeds with secure deletion.

Secure Erase with Google Cloud Platform (GCP)

• Certified process: GCP offers a secure erasure service that meets international standards, ensuring that deleted data cannot be recovered.
  • More details at: Secure deletion in GCP .
• Permanent deletion: Data is physically and logically deleted, following protocols that guarantee its irretrievability.
• Regulatory compliance: The GCP deletion process is aligned with regulations such as GDPR, ISO 27001 and SOC 2, ensuring that legal and security requirements are met.
• Immediate deletion: For cases in which the client requires the immediate deletion of their information upon termination of the contract, the following should be taken into account:
  • Formal written request: The client must request immediate deletion by sending an email to their assigned executive.
  • Once the management is approved, the logical and physical deletion of the information is carried out using GCP secure protocols.
  • The client is given a formal document certifying the permanent deletion of the data.