Introduction

The "Script – HTML Editor" component in wolkvox Studio allows you to build the visual script that the agent will see during an interaction. You can add a text section (with variable support) and, if needed, complement it with a previously uploaded audio file or TTS (text-to-speech).

This component is especially useful for standardizing greetings, validations, compliance scripts, guiding questions, and dynamic messages that change based on the information captured in the flow.

Configuration

1. Double-click the component.
2. The right-side Configuration panel will open with the Script – HTML Editor tab.
   • In the main editing area, write the text that the agent should see.
   • You can include variables to personalize the content.
   • Remember: Variables are used with a $ at the beginning (e.g., $fullname, $dni, $email).
   • At the bottom of the panel, you will see three options (depending on the case):
     • None: Text only. The agent will only see the script content (text/HTML).
     • Audio.
     • TTS.
   • Important: Both Audio and TTS are played for the customer and the agent.
   • Click "Save Script" to apply the configuration.

Audio (Play a Previously Uploaded Audio)

• Select "Audio."
• A selector will appear with the "Audio" section to choose the audio file that has already been uploaded in wolkvox Manager (audio tool).

TTS (Text-to-Speech)

• Select "TTS."
• Choose the TTS voice.
• In "Text to read or variable," write the text to be played or use a variable (e.g., Mr. $fullname, can you confirm your ID $dni?).