Introduction

A new configuration has been added to wolkvox that allows operation administrators to independently restrict the sending of images, documents, and audio files by agents within chat channels.

With this enhancement, each operation can define more precisely what types of files their advisors can share during a conversation. The configuration is managed from wolkvox Manager, within the Chat WEB channel administration, in a specific section called **"CONTENT RESTRICTION - AGENT"**, where the controls for **"Send Images"**, **"Send Documents"**, and **"Send Audio"** are located.

The behavior depends on the selected configuration:

• If both controls are disabled, the agent will not see the button to attach files in the chat.
• If one is enabled and the other is not, the agent will only be able to attach the allowed type of content.
• If they attempt to send a restricted format, the system will display an error message indicating that this type of sending is not allowed.

This functionality strengthens channel administration and allows adjusting the service experience according to each operation's policies.

Configuration

1. Log in to wolkvox Manager. Click on **"Configuration"**.
2. Go to the **"Omni Channel"** tab.
3. Then select the **"Chat WEB"** tab.
4. Click on the vertical three-dot icon.

1. Scroll down to find the **"CONTENT RESTRICTION - AGENT"** section. There you will find three controls:
   • Send Images.
   • Send Documents.
   • Send Audio.
     • Configure each option according to your operation's policy:
       • Circle to the left: this type of sending is not allowed.
       • Circle to the right: this type of sending is allowed.
2. Click on **"Save"** to save the changes.

Behavior in wolkvox Agent

• If both options are disabled, the advisor will not see the file attachment icon.
• If only one option is allowed, the agent will be able to use the attachment, but only with the enabled file type.
• If they attempt to send a restricted file, the system will display a warning message indicating that sending that content is restricted.