Journey Social in wolkvox CRM

**Journey Social** allows you to view a customer's conversation history organized by chat channel, making it easy to see chronological interactions from **WhatsApp, Facebook Messenger, Instagram Direct**, and other social channels integrated into **wolkvox CRM**. This feature is activated from the CRM configuration and centralizes the customer's conversational context in one place, without mixing channels.

Benefits

• Allows you to understand the customer's conversational journey for each channel.
• Facilitates continuity in customer service, even when the customer switches channels.
• Improves historical analysis for sales, support, and follow-up.
• Reduces reprocessing by preventing customers from repeating information.

Click [here] to read the official documentation.

Consuming wolkvox CRM APIs with Pagination and Request Control

This documentation functionally explains how to efficiently consume **wolkvox CRM APIs**, incorporating pagination, record limits per page, and request control (rate limiting). It clarifies how to navigate page by page using parameters such as **page** and **limit**, respecting the standard of a maximum of **2 requests per second per IP**, avoiding system blocks and overloads.

Benefits

Allows handling large volumes of data without affecting system stability.

Facilitates safer and more controlled integrations with external systems.

Optimizes automatic consumption while respecting the CRM's technical limits.

Improves traceability by knowing the total number of records and available pages.

Click [here] to read the official documentation.

New Design for Bulk Loading of Records via CSV File in wolkvox CRM

A new interface design has been incorporated for bulk loading records via **CSV files** in **wolkvox CRM**. This redesign enhances the user experience during the import process, making file selection, field validation, and load status control clearer, thereby reducing errors during the operation.

Benefits

• Clearer and more guided user experience during bulk loading.
• Lower risk of errors in information import.
• Better visual control of the process and its results.
• Optimization of operational time in data migration or update processes.

Click [here] to read the official documentation.

The "Management" Table in Collections Now Records the Result of Predictive Campaign Calls

In the **Collections** module of **wolkvox CRM**, the **"Management"** tab now records the results of calls originating from a **predictive campaign** in **wolkvox Manager**.

This includes both **positive results** (e.g., ANSWER) and **negative results** (e.g., NO-ANSWER, FAILED, among others).

When accessing a **Collections** record, you can consult this information from the **"Management"** tab, where it is displayed within the **"Latest Management Actions"** table.

Benefits

• Complete Contact Traceability: Allows you to identify whether the customer answered or not, without leaving the CRM record.
• Improved Collections Management Tracking: Facilitates understanding the context of each contact attempt and its result.
• Enhanced Operational Control: Helps detect patterns (e.g., multiple NO-ANSWER instances) and adjust dialing or follow-up strategies.