Introduction

**wolkvox 3D avatars** allow you to humanize the web chat experience for each company by adding an animated character that interacts with customers during audio calls.

The use of 3D avatars is ideal for operations seeking high-tech customer service and aiming to stand out from the competition. This functionality is particularly effective in the following scenarios:

• Virtual Support: An AI conversational chatbot can be represented by a 3D avatar, giving customers the feeling of speaking with a virtual agent rather than a simple text bot.
• Innovative User Experiences: Companies looking to project a modern and innovative brand image can use this feature to surprise and delight their customers.
• Audio Calls within Chat: When activating the "Audio Call" feature, the 3D avatar becomes the face of the interaction, providing a visual reference for the customer during the conversation.

Important Consideration

For the 3D avatar to function correctly, the web chat widget must be associated with a **voice-type routing point** in **wolkvox Studio**, which must have an automated flow. This flow should include components that automatically respond to the customer, such as:

• **TTS (Text to Speech) components**.
• **Conversational AI components**.

Note: The 3D avatar does not apply to conversations handled by human agents. This functionality is only activated in automated call scenarios within the web chat.

Configuration

To activate the 3D avatar in your web chats, follow these steps in **wolkvox Manager**:

1. In the top-right corner, click the "Settings" (gear) icon.
2. In the settings popup window, select the "Omni Channel" tab.
3. Within the "Omni Channel" tab, click the "Chat WEB" subtab.
4. Find the web chat widget you want to configure and click the blue pencil icon to edit it.

Activate Audio Call and 3D Avatar:

1. Ensure the "Audio Call" checkbox is enabled.
2. Next, enable the "3D Avatar" checkbox.
3. Once both options are enabled, click the "Save changes" button to save the configuration.

Once the changes are saved, the 3D avatar will be active in your company's web chat, appearing during audio call interactions to provide a more personal and humanized experience.