Introduction

The Get Data component allows capturing the information that the customer enters on their phone's keypad during a call. This is useful in flows where it is necessary to request numerical data such as identification numbers, dates of birth, verification codes, amounts, among others. This component is part of the Basics group and is available only in Voice-type routing points within wolkvox Studio.

Below, you will learn how to configure it correctly so that the information entered by the customer is stored and used within the flow.

Configuration

Follow these steps to implement and configure the “Get Data” component within a voice flow:

• “Select audio to request info”: This audio must contain the instruction the customer will hear, for example, “Please enter your identification number followed by the pound key.”
  • If you have not yet uploaded or recorded the audio:
    • Click the “Upload Audio” button located at the top right of wolkvox Manager (up arrow icon).
    • In the Upload files window, you can choose between: “Upload audio” (WAV or GSM file, 16 bits – 8 kHz, monophonic) and “Record audio” directly from wolkvox Manager.
    • Save the audio.
    • If it does not appear immediately in the list, reload the application and reopen the component.
• “Minimum getdata length”: Specifies the minimum number of digits the user must enter. By default, this value is 4, but you can adjust it according to the flow's needs (for example, for dates of birth, it would be 8 digits).
• “Attempts”: Defines how many times the customer can attempt to enter the information in case of an error.
• “Variable to store GetData”: Type the name of the variable where the value entered by the customer will be saved.
  • Examples of variables:
    • $id_document
    • $verification_code
    • $entered_date
  • Once captured, this variable can be used in other components within the flow.
• Click “Configure GetData” to apply the changes and have the component ready to function within the flow.