Introduction

The wolkvox Studio SMS component allows you to send text messages directly from an automation flow, whether for important notifications, mass campaigns, or personalized communications during an interaction. This component is flexible, supports variables to customize the message content, and works across all routing types: Voice, Interaction, Chat, CRM + Webhook, and Agent Scripting.

Below, you will learn step-by-step how to configure it correctly.

Configuration

One-way message sending

This tab is designed for standard SMS sending to mobile phones:

• Field “Phone”: Enter the recipient's phone number.
  • You can use a variable (example: $customer_phone).
  • It must include the prefix defined in your operation's settings.
• Field “Message”: Type the text you wish to send.
  • You can include variables to personalize the content, for example: Hello $name, your verification code is $code.
  • Keep in mind that, for cost reasons, some special characters (such as accents) are not supported.
• Click “Save SMS” to apply the changes.

Two-way message sending (USA)

This tab applies only to sending SMS to United States numbers, as it is the only territory where wolkvox allows two-way SMS messages and attachments.

Requirements:

• Have an active two-way SMS connector in wolkvox Manager.
• Have a valid U.S. phone number.

Available options:

• SMS Connector: Select the previously configured connector.
• Country + phone: Enter the number with the appropriate prefix.
  • You can use a variable (example: $customer_phone).
• Message: Write the message.
  • You can include variables to personalize the content, for example: Hello $name, your verification code is $code.
• Attachment (field “Attached file link”):
  • Allows you to place a public URL of a file (up to 5 MB).
  • Ideal for sending images, documents, or quick links.

When finished, click “Save SMS”.