Introduction

The **"Transfer"** component allows you to send a call to a specific number, whether it's an internal extension within your operation or an external mobile phone number. It is ideal when you need a call to exit the automated flow and be handled directly by an agent at their extension or on their mobile phone.

This component belongs to the **Basics** group and is available only in **Voice-type routing points**.

Configuration

1. Double-click the **Transfer** component to open its configuration window (right panel).
2. In the **"Transfer to Number"** field, enter one of the following:
   • Internal Extension: This corresponds to the agent's ID configured in your **wolkvox Manager** operation.
   • Mobile Number: You can enter a mobile phone number to transfer the call outside the operation (e.g., to an agent's personal mobile phone who is working in the field).
3. Once the destination number is defined, click **"Save Transfer"** to apply the changes.