Introduction

The “WhatsApp” component in wolkvox Studio allows you to send a message through this channel from any type of routing point or from Agent Scripting. It is designed for cases where a specific message needs to be sent, for example, sharing information during a call or sending an automatic notification from a CRM or Interaction flow.

This is not a component for continuing conversations or creating a chatbot; the “Reply to chat” component exists for that purpose and is available only in Chat-type routing points. To continue conversations or automate messages within the channel, use the “Reply to chat” component in Chat-type routing points.

Below, you will learn how to configure it correctly step by step.

Configuration

• “whatsapp connector”: Select the connector previously configured in wolkvox Manager.
  • This connector is essential for sending messages using templates approved by Meta.
• “Phone (COUNTRY + AREA + PHONE)”: Enter the destination number including the country code and, if applicable, the area code.
  • You can also use a variable (example: $customer_phone).
  • Ensure the number is in the proper international format.
• “Template name”: Select the template you wish to use.
  • Meta requires that business-initiated messages be sent via approved templates.
• “Template”: Here you will see the structure of the selected template, including its variables in {{1}}, {{2}}, etc., format.
• “One line per variable”: Type each value that will replace the template variables.
  • Each line break corresponds to a variable:
    • The first line replaces {{1}}.
    • The second line replaces {{2}}.
    • And so on.
  • If the template does not contain variables, leave this field empty.
• If your template supports multimedia content, you can use the field: “Attached file link (https://…) <= 5MBytes (Multimedia templates only)”
  • You can place a public URL of a file (image, PDF, audio, etc.) with a maximum size of 5 MB.
• Click “Save” to apply the changes and have the component ready in your flow.