Introduction

The **"Attach"** component in **wolkvox Studio** allows you to attach the data collected from the customer (such as identification number, request type, or product reference) to the interaction flow. This ensures that the data automatically reaches the agent or skill handling the call or chat. This way, the agent immediately sees the key information and can provide faster, more contextualized service.

Configuration

1. In the components panel, go to the **Basics** group. Drag the **Attach** component onto the canvas and connect it at the point in the flow where you have already collected customer data.
2. In the right-side configuration panel, you will see the component form:
   • "Item" Field: Enter the name you want to use to identify the data you are attaching (e.g., Identification Document, Account Number, Request, etc.).
   • "Value" Field: Enter the name of the variable containing the value captured in the flow (e.g., $requested_id, $identification_number, $first_request).
   • Click the **"Attach Value"** button to add the Item–Value pair to the table below.
     • If you right-click on an item, you can use the following options:
       • Edit Item: Modify the name of the item or the associated variable.
       • Delete Item: Remove the entry from the table.
       • Move Up / Move Down: Change the order in which the data will be sent to the agent.
   • Once you have finished adding and adjusting all items, click **"Save Attach Configuration"**.

Best Practices

• Place the **Attach** component before the component that transfers the interaction to an agent or skill (e.g., **"Transfer to a Skill"**). This ensures that all attached data is available from the start of the interaction.
• Use descriptive names in the **"Item"** field so that agents can easily identify the information (e.g., Identification Number, Request Type, Product Consulted).
• Verify that the variables configured in the **"Value"** field exist and are correctly receiving data in previous steps of the flow (e.g., using components like **"Get Data"**).
• Perform end-to-end testing: Enter data as a customer would, complete the flow, and verify in the agent console that the attached information is displayed correctly.