Introduction

The “Search by ID in Predictive” component, also called “Search by ID Card in Predictive,” allows you to query a customer by their identification (ID) within the predictive campaigns loaded in the wolkvox Manager configuration. When the system finds the customer's ID in any campaign, it retrieves the record data and saves it into reserved variables so you can use them throughout the rest of the flow (for example, to personalize messages, route according to segmentation, or attach context for an agent).

This component is within the Predictive group and is available in Voice, Interaction, Chat, and CRM + Webhook routing points.

Configuration

1. Double-left-click on the component to open its configuration panel.
2. Configure its fields:
   • Variable with customer ID: here you must enter the variable that already contains the customer's ID card/identification (for example, a variable captured in a form, a DTMF in voice, or data coming from CRM + Webhook). This will be the input that the component uses to search for matches in predictive campaigns.
   • If the ID is found in a campaign, the component will save the data in variables such as:
     • $va_pred_nombre_cliente
     • $va_pred_apellido_cliente
     • $va_pred_tipo_doc
     • $va_pred_id_cliente
     • $va_pred_edad
     • $va_pred_sexo
     • $va_pred_pais
     • $va_pred_departamento
     • $va_pred_ciudad
     • $va_pred_zona
     • $va_pred_direccion
     • $va_pred_opt1 → $va_pred_opt12
     • $va_pred_tel1 → $va_pred_tel10
     • $va_pred_email
     • $va_pred_tel_extra
     • $va_pred_id_agent
     • $va_pred_fecha
     • $va_pred_llamadas
     • $va_pred_id_call
     • $va_pred_rellamada
     • $va_pred_resultado
     • $va_pred_cod_rslt1
     • $va_pred_cod_rslt2