Symptom or Need

You try to access your WhatsApp connector settings through Wolkvox Manager Web and an error message appears on the screen preventing you from making any changes.

Context / Scenarios

• Affected service: Wolkvox Manager Web.
• Local Environment: This behavior is usually caused by temporary blocks in the web browser you are using, lack of updates, restrictions on your local network, or security blocks in your operating system that prevent the page from loading correctly.

Answer / Solution

Initial Validations

To help you resolve this issue as quickly as possible, we suggest you perform the following checks on your device before contacting the Wolkvox service desk:

• Clear your browser's information: Perform basic maintenance by clearing your browser's cache and cookies, and check that you have the latest version of your browser installed.
• Access from another browser: Try accessing Wolkvox Manager Web using a different browser on the same computer where the problem occurs, in order to rule out that it is a fault exclusive to the current browser.
• Check the network requirements: Verify that the affected equipment meets the Network Requirements of the Reference Document Technical Requirements wolkvox .
• Validate permissions: Verify that you have a stable internet connection and ensure that both your browser and Windows Firewall have permission to access the exact URL: Wolkvox Manager Web .

Temporary Solution (Quick Alternative)

If you urgently need to modify the connector, try accessing the desktop version of Wolkvox Manager. If the error is only in the web environment, you can temporarily make your changes from the desktop environment.

Minimum information required to escalate the case

If the problem persists after performing browser maintenance, checking permissions, and completing initial validations, please submit a service desk ticket with the following information so our technical team can investigate the issue:

1. Name of the affected operation.
2. Server hosting the operation.
3. Percentage of impact: Number of jobs or users affected.
4. Please confirm if you have already performed the browser maintenance step and other initial validations recorded in this article.