Introduction

Intelligent Dial, available in wolkvox Manager as "Marcación Inteligente" (Smart Dialing), is a service that processes and analyzes historical contact information to identify phone numbers and times with the highest probability of contacting a customer.

Smart Dialing consolidates phone information into a data repository that is periodically processed and analyzed. Based on the information from calls and new contacts with customers, the system progressively increases the accuracy of its results for future queries.

This process leverages information from different stages of the operation:

• Inbound: Obtains information from incoming calls and relates it to the customer for use in future queries.
• Outbound: Uses contact results, including RPC (Right Party Contact) and HIT, to analyze which phone numbers and times present the best contact possibilities. 
  Strategy: The obtained information can be used as a reference to design dialing strategies based on customer contact times.

In wolkvox Manager, Intelligent Dial allows uploading a file with phone numbers and subsequently obtaining a CSV file with information about the best identified contact times for those numbers. This information can be used to support the planning and parameterization of campaigns.

Important: Intelligent Dial is a service that incurs an additional cost. When activating it in the operation, the system will request acceptance of this condition.

How to Activate and Use Intelligent Dial for Campaigns in wolkvox Manager?

Enter Intelligent Dial Configuration

In wolkvox Manager:

1. Click on "Configuration," located in the top right corner of the interface.
2. Go to the "Integrations" tab.
3. Select "Smart Dialing."
4. Select the checkbox "Activate Smart Dialing."
5. Next, click on "Generate Token."
6. The system will automatically generate an identifier that will appear in the "Smart Dialing Token" field. This token enables the service functionality for the operation.
7. Once generated, click on "Save." When confirming activation, the system will inform you that using this service implies an additional cost. Accept the message to complete the configuration.

Access Intelligent Dial from Campaigns

Once the service is activated:

1. Go to the "Campaigns" section from the left side menu of wolkvox Manager.
2. At the top of the interface, click on the button identified with the owl icon corresponding to Intelligent Dial.

A window will open to upload the phone numbers you want to query. The window displays an example of the structure the file should have. You must prepare a file in .csv format, separated by commas, containing the phone numbers you want to analyze using Intelligent Dial. Use this file to query the available information about the best contact times associated with the provided numbers.

1. Click on "Upload."
2. The file explorer of your device will open. Locate the previously prepared CSV file, select it, and confirm the upload.

When the processing is finished, a window will open in the default browser, and a new file in CSV format will be downloaded.

This file contains the information obtained by Intelligent Dial for the queried numbers, including the best identified contact time when available information exists.