Introduction

The "Voz2WA" component has been incorporated into wolkvox Studio, available only for Voice (IVR) routing points.

This component allows sending a WhatsApp message to the customer during the IVR interaction and capturing their response in real time, storing it in a variable to use immediately within the flow logic.

In other words: it enables an IVR → WhatsApp interaction (and back to IVR) without losing context, to continue automation based on what the customer responds via WhatsApp.

Applies to: Voice routing (IVR) flows in wolkvox Studio.

Requires: An active and authorized WhatsApp connector, and Meta-approved templates (to select them in the component).

Configuration

1. Double-click the component to open the configuration panel.
2. You will see two tabs: "Configuration" and "Content."

Configuration Tab

1. Here, you parameterize the sending and the "bridge" between IVR and WhatsApp:
   • Voice: Select the TTS voice model that the component will use when applicable.
   • WhatsApp Connector: Choose the WhatsApp connector previously integrated into your operation.
   • Transition Message to WhatsApp: Text informing the customer that the interaction will continue or be supported via WhatsApp.
   • Pending Request Message: Message to handle the waiting state (e.g., while waiting for the response).
   • Phone: Destination number to which the WhatsApp will be sent. You can use variables in this field.
     • Recommendation: Validate the phone number format received via variable (prefix/structure) to ensure delivery.

Content Tab

1. Here, you select the template and define the values of its variables:
   • Template Name: Select a WhatsApp template from the chosen connector.
     • To appear: The template must be created and approved by Meta.
   • Template: You will see the structure of the selected template (read-only).
   • One line per variable: Write one line for each template variable, in the same order. Each line corresponds to the value that will replace a variable.
   • Variable containing the result: The component stores the response in $wp_response.
     • This variable is not editable: Use it as is for flow decisions (conditions, validations, routing, etc.).

Click "Save" to apply the configuration.