Introduction

The “wolkvox notification” component allows you to generate automatic alerts when a flow reaches a specific point in the routing. These notifications can be sent via email or displayed in the wolkvox Manager notification panel, helping you report important events (for example, errors, critical cases, abandonments, approvals, etc.).

It is available in all routing point types (Voice, Interaction, Chat, and CRM + Webhook) and also in Agent Scripting, within the “Basics” component group.

Configuration

1. Double-click the component to open the configuration panel that appears on the right.
2. In this panel, you will see the “Select notification channel” field, from which you will choose the type of notification you want to send. You have two options:
   1. email
   2. wolkvox-manager

Email Notification (email channel)

The following fields will be displayed:

• Recipient: Enter the email address where the notification will be sent (for example: support@company.com or supervisor@company.com).
• Subject: Define a clear subject for the email, for example:
  • “Alert: chat flow error.”
  • “Notification: new case created from IVR.”
• Body: Write the content of the message. Here you can explain what happened in the flow or what action should be taken.
• Optionally, in the “File Attach” field, you can indicate a path or information related to a file (according to your integration settings) if your implementation uses it.
• When you finish configuring, click “Save” at the bottom of the panel.
• Every time the routing execution reaches that component, an email will be sent with the configured data.

Notification within wolkvox Manager (wolkvox-manager channel)

The following fields will be displayed:

• Subject: The title of the notification as it will appear in wolkvox Manager.
• Message: The content of the notice. Here you can include details such as the date, the type of event, a customer ID, a skill name, etc.
• Click “Save” to apply the configuration.
• When the flow reaches this component, the notification will be sent to the wolkvox Manager internal system.

To view it:

• Log in to wolkvox Manager.
• In the upper right part of the window, click on the bell icon (notifications).
• The “Notifications” panel will open, where you will see a list with the date and description of each alert generated by the wolkvox notification component.