Introduction

A new feature has been enabled in WhatsApp templates that allows including buttons with dynamic URLs, meaning links that incorporate variables within their structure (for example: https://www.example.com/product?id={{1}}).

With this enhancement, agents can customize the URL before sending the message, replacing the variable's value directly from the sending form in wolkvox Agent. The end user will receive a button that takes them to a unique and contextual page, without the need to create multiple templates for each case.

This feature leverages Meta's automatic validation and works for both Marketing and Utility templates.

Note: This template only applies to Cloud API connectors.

Template Usage

When an agent selects this template, they will see:

• The predefined message body
• The configured buttons
• A field to enter the actual value of the variable, for example:
  • "products"
  • "4k-tv"
• This value replaces {{1}} in the URL before sending the message.
• Example:
  • Template configured with: https://www.example.com/{{1}}
  • Agent enters in the "Button 1" field: products
  • The URL sent to the customer will be: https://www.example.com/products