Introduction

The **QA Scripting** component in **wolkvox Studio** ensures that calls passing through a specific point in the flow are always sent to the **Quality Analyzer** module in **wolkvox Manager**. This way, you no longer rely solely on random call sampling for quality analysis: you can guarantee that all critical interactions (sales, PQRS, collections, etc.) are available for evaluation using a quality matrix.

This component is only available in **Agent Scripting**.

Configuration

• In the left panel, within the **"Basics"** component group, drag the **QA Scripting** component onto the canvas.
• Place it at the point in the flow where you want to flag the call for quality analysis (e.g., just before transferring to a skill).
• The **QA Scripting** component only applies to voice calls. It will not send chat interactions to quality analysis.
• Only calls passing through this component will be guaranteed to be sent to **Quality Analyzer**; the rest may continue to arrive via random sampling, depending on your operation's configuration.
• Note: The component does not have a configuration window. Simply placing it in the flow ensures that all calls passing through it are marked for **Quality Analyzer**.

1. Once the flow with **QA Scripting** is active and in production, the calls passing through it will be available in **wolkvox Manager**:
2. In the left sidebar menu, click on the **"Quality Analyzer"** icon (quality analytics).
3. At the top, ensure you are in the **"Quality Analysis"** configuration.
   • Define a date range (**Start Date / End Date**) and search criteria (e.g., Call ID, Agent ID, or Phone Number). Click **Search** to list the calls available for quality analysis.
   • Calls that passed through the **QA Scripting** component will appear here, ready to be evaluated.