Introduction

The **"Say Number"** component allows the system to **read aloud** a numeric value stored in a variable and announce it to the customer during a call. It is especially useful for allowing the user to confirm that they have correctly entered sensitive information, such as their identification number, customer code, payment reference, and more. This component belongs to the **Basics** group and is available only in **Voice-type routing points**.

Configuration

1. In the left sidebar, under the **Basics** group, drag the **Say Number** component onto the canvas and place it at the point in the flow where you want the system to announce the numeric value.
2. Double-click the **Say Number** component to open its configuration.
   • In the **"Language"** field, select the language in which the audio will be played:
     • **'es'** for Spanish.
     • **'en'** for English.
   • In the **"Variable to Say"** field, enter the name of the variable containing the numeric value you want the system to read.
     • This variable is usually the same one you previously configured in the **"Get Data"** component (e.g., $cedulaCliente, $codigo, etc.).
   • In the **"Reading Type - Number or Digits"** field, choose how you want the value to be read:
     • **number**: The system will read the value as a whole number (e.g., *"one thousand two hundred thirty-four"*).
     • **digits**: The system will read each digit separately (e.g., *"one, two, three, four"*).
       • Choose **"digits"** when you need maximum precision in validation (such as identification numbers or long codes), and **"number"** when a natural reading is more comfortable for the customer (e.g., amounts or quantities).
   • Once the language, variable, and reading type are defined, click **"Save Say Number"** to apply the changes.