Introduction

The Recording component allows capturing the customer's voice during a call and storing it as a base64-encoded audio within a flow variable. You can then play that recording using the Play Audio component, send it via email, or transfer it to another operation using other Studio components.

This component is only available in Voice-type routing points and is located in the Basics component group.

Configuration

1. Double-click on the component to open its configuration panel.
2. Configure its fields:
   • In the “Recording time (seconds)” field, type the maximum duration the audio will have.
     • Example: if you type 30, the system will record up to 30 seconds of audio.
     • It is recommended to adjust this value according to the need: short messages (5–15 s) or longer explanations (30–60 s).
   • In the “Result variable (base64)” field, type the name of the variable that will store the recording.
     • If you do not define a custom variable, you can use the default variable $wv_audio_rec, indicated at the bottom of the panel.
     • Remember: the stored value is a base64 string representing the audio file.
   • Check or uncheck the “Enable beeps at the start and end of the recording” checkbox according to your needs:
     • Enabled: the customer will hear a beep when starting and another when finishing the recording, useful for clearly indicating when they should speak.
     • Disabled: the recording starts and ends silently, without tones.
   • Click the “Save” button at the bottom of the panel to apply the component configuration.