Introduction

In Agent Scripting flows, it is common for the agent to need to quickly return to a specific section of the script (for example: start, data validation, form, offer, closing). The “Link” component allows you to create these shortcuts within a “hamburger” menu in wolkvox Agent, enabling the agent to navigate to a specific point in the script without having to advance step by step.

This component is found within the “Basics” group.

Configuration

1. Double-click on the “Link” component to open its configuration panel.
2. Configure the “Link” label:
   • In “Label”, type the name the agent will see in the menu (e.g., START, FORM, DATA, CLOSING).
   • Click “Save Link” to apply the changes.
   • This component is linked directly over the point of a component where you want the direct link to go.

Drag the “Link” component to the canvas exactly at the script section you wish to mark as a destination (for example, the start of the script or the beginning of a form).

Validate the result in wolkvox Agent:

• When the agent reaches the script, they will see the menu button (hamburger).
• When expanded, the options created by the “Link” components will appear (for example, START and FORM).
• By clicking an option, the agent will be taken directly to 그 point in the script.

Practical recommendations

• Use short and clear labels (the menu becomes more useful when names are easy to identify).
• Create links for key sections: welcome, validation, data capture, offer, objections, and closing.
• If the script is long, organize it by “blocks” and place a Link at the beginning of each block so the agent can navigate without friction.