Introduction

The “Transfer to another module” component allows you to send a call from a voice routing in one operation (module) to another routing or skill located in a different wolkvox Manager operation. It is useful when your customer service flow is distributed across different operations and you need the customer to continue their journey without having to hang up and call back.

Configuration

1. From the “Basics” component group, drag the “Transfer to another module” component onto the canvas and connect it at the point in the flow where you want the call to pass to the other operation. Double-click on the component to open its configuration panel.
2. Configure it as follows:  
   • In the “Operation” field, type exactly the name of the target operation (the module you want to send the call to).
     • Tip: You can verify the operation name at the top of wolkvox Manager, where the active module name is displayed.
   • In the “Token” field, enter the token generated in the target operation.
   • Click on “Validate token”.

1. If the token is correct, the system will enable the “Select (skill or ivr)” field with the options available in the target operation.
   1. In the “Select (skill or ivr)” field, choose the skill or IVR from the other operation to which you want to transfer the call.
      • This will be the path the customer follows once they are transferred to the new module.
2. Click the “Save” button to apply the changes to the component.

Tips

• If you need the other operation to receive previously collected data (for example, identification number, reason for the call, etc.), add an “Attach” component before the “Transfer to another module” component.
  • In “Attach”, list the variables containing the information you want to send (for example, $dni, $reason, $caseid) so that the target skill or IVR has access to this data when receiving the call.
• Use “Transfer to another module” only when the target routing is in a different operation.
• If the destination is in the same operation, use the “Transfer to extensions” component or other internal transfer components.
• Document in your flow design which operation and which skill/IVR are the destination to facilitate routing maintenance.