Introduction

The Official WhatsApp Billing report allows you to consult information associated with the use of WhatsApp channels that operate with Official WhatsApp connectors in wolkvox Manager. This report is useful for reviewing the details of registered interactions, identifying whether a template was used in the conversation, and knowing the destination country associated with each record.

Report Information

Below are the details of the fields shown in this report and what each one means:

• CONN_ID: Interaction identification number. This data allows uniquely identifying each conversation recorded in the report.
• SESSION_ID: Session identifier. This field shows the session with a format composed of:
  CustomerPhone.Operation.OfficialWhatsAppConnectorID. Its function is to relate the interaction with the customer, the operation, and the official WhatsApp connector used.
• DATE: Date and time when the event associated with the interaction was recorded.
• CUSTOMER_PHONE: Customer's phone number linked to the interaction.
• TEMPLATE: Indicates whether a template from an Official WhatsApp connector was used in the interaction. This field can display the following values:
  • yes: A template was used.
  • no: No template was used.
• DESTINY: Destination country associated with the record. This field allows identifying the country to which the interaction recorded in the report was directed.