Domain Selection in Copilot for Chat 

Chat agents can select the knowledge domain (training) that Copilot uses to generate responses through a dropdown menu in the side panel. The list is automatically populated with the available domains for their operation, and changes take effect immediately for subsequent queries without reloading the page. The system remembers the selected domain throughout the active session. This functionality is aligned with the voice channel.

Benefits

Improves the accuracy of Copilot's responses by directing queries to the specific knowledge base associated with the process or campaign the agent is handling. It also ensures consistency between the chat and voice channels by applying the same RAG search logic to provide consistent answers to the same question within the same domain.