Compiler Update in wolkvox Studio: Required Action for Chat Flows in Version 20260210

Version 20260210 of wolkvox Manager introduced significant changes to the compiler for routing point flows in wolkvox Studio.

Due to this technical update, it is mandatory to recompile all routing point flows of the Chat type that are being used in your operation immediately after your application is updated to version 20260210.

It is important to note that this action is neither optional nor preventive: it must be performed to ensure that active flows function correctly under the new compiler.

Voz2WA: New Component to Send WhatsApp from an IVR and Capture the Response in Real Time

The "Voz2WA" component has been incorporated into wolkvox Studio, available only for Voice (IVR) routing points.

This component allows sending a WhatsApp message to the customer during the IVR interaction and capturing their response in real time, storing it in a variable to use immediately within the flow logic.

In other words: it enables an IVR → WhatsApp interaction (and back to IVR) without losing context, to continue automation based on what the customer responds via WhatsApp.

Applies to: Voice routing (IVR) flows in wolkvox Studio.

Requires: An active and authorized WhatsApp connector, and Meta-approved templates (to select them in the component).

Benefits

• Multichannel interaction without losing context: The IVR triggers the WhatsApp conversation and uses the response to decide the next step in the flow.
• Improved customer experience: WhatsApp is a comfortable and asynchronous channel for responding (ideal when the user cannot dictate data during the call).
• Automated data collection: Captures information without human intervention and integrates it into conditions, validations, and IVR decisions.
• Greater operational continuity: Allows "taking" the user out of the voice channel to respond and then continue the process with the received response.

Operational Considerations

• Ensure connectivity/stability of the WhatsApp service to avoid unnecessary blocks or waits in the IVR.
• Define a strategy so that the response arrives within a reasonable time and the flow can continue without expiring or getting stuck.

Configuration

1. Double-click the component to open the configuration panel.
2. You will see two tabs: "Configuration" and "Content."

Configuration Tab

1. Here, you parameterize the sending and the "bridge" between IVR and WhatsApp:
   • Voice: Select the TTS voice model that the component will use when applicable.
   • WhatsApp Connector: Choose the WhatsApp connector previously integrated into your operation.
   • Transition Message to WhatsApp: Text informing the customer that the interaction will continue or be supported via WhatsApp.
   • Pending Request Message: Message to handle the waiting state (e.g., while waiting for the response).
   • Phone: Destination number to which the WhatsApp will be sent. You can use variables in this field.
     • Recommendation: Validate the phone number format received via variable (prefix/structure) to ensure delivery.

Content Tab

1. Here, you select the template and define the values of its variables:
   • Template Name: Select a WhatsApp template from the chosen connector.
     • To appear: The template must be created and approved by Meta.
   • Template: You will see the structure of the selected template (read-only).
   • One line per variable: Write one line for each template variable, in the same order. Each line corresponds to the value that will replace a variable.
   • Variable containing the result: The component stores the response in $wp_response.
     • This variable is not editable: Use it as is for flow decisions (conditions, validations, routing, etc.).

Click "Save" to apply the configuration.

New Training Source in "Conversations": Public URLs with WVX Search

The "Conversations" component in wolkvox Studio can now be trained not only with text or files (such as PDFs) but also with public URLs.

To enable this, the "WVX Search" tab has been added within the component's configuration panel, where you can register links that will serve as knowledge sources. With this, the assistant will generate responses based on the content available on those pages, both in IVR (Voice) and chat flows.

Benefits

• More precise and relevant responses: The assistant responds based on published and operation-defined information.
• Customized knowledge per service: You can assign different URLs depending on the flow, campaign, or use case.
• Less risk of misinformation: By "enclosing" knowledge in controlled sources, you reduce out-of-context responses.
• More agile content updates: If the information changes on the public site, the training can reflect those changes without having to rebuild internal documents.

Configuration

1. Open its configuration panel by double-clicking the component.
2. Locate the "Tools" section and go to the "WVX Search" tab.
3. In the URL box, add one URL per line.

Important Considerations

• Training is only possible with public URLs (no authentication, intranet, or private content).
• The quality of the responses will directly depend on the quality, clarity, and structure of the content published on those URLs.

Link to the Official Documentation

For the complete details of the component (general configuration, variables, behavior, and recommendations), consult the Help Center: [Click here]