Introduction

The “Play Multiple Audios” component in wolkvox Studio allows you to create customized audio sequences for calls within Voice-type routing points. With this component, you can combine several audios —previously recorded, uploaded from your device, stored in wolkvox Storage, or generated via TTS in REC mode— and play them consecutively, controlling the playback order and easily editing the sequence.

This How To guides you step-by-step to correctly configure this component and take advantage of all its features: adding audios, ordering them, deleting them, uploading new files, or recording audios from scratch.

This component is located within the “Basics” component group.

How to use the “Play Multiple Audios” component

Configuration

• In the “Select audio” drop-down menu, choose one of the previously uploaded audios.
  • If you used a “TTS” in REC mode, you can directly type the name of the variable containing the audio.
• Use the “PLAY” button to listen to the audio before adding it.
• Click “Add” to add that audio to the sequence.
• The audio will appear in the bottom list, which represents the playback order (from top to bottom).
• In the table of added audios, you can modify the order (this is done by right-clicking on the audio within the table):
  • UP: moves the audio up one position.
  • DOWN: moves the audio down one position.
  • DELETE: removes the audio from the list.
• Click the “Save” button on the component to apply the changes.

Uploading new audios from your device

• Click the “REC” button located next to the playback controls.
• In the pop-up window, go to the “Upload audio” tab.
• Select a file from your computer.
• The file will upload and appear in the available list.
• Supported formats:
  • WAV.
  • GSM (wav or monophonic GSM, 16 bits, 8 kHz).
• After uploading, return to the component and select it from the “Select audio” drop-down menu.
• Click the “Save” button on the component to apply the changes.

Recording audio from wolkvox Studio

If you want to create a new audio without uploading any files:

• Click the REC button.
• Enter the “Record audio” tab.
• Type the name of the audio.
• Press the ● (REC) button to start recording.
• Use ■ (STOP) to stop it.
• Use ▶ (PLAY) to listen to it.
• Click “UPLOAD” to upload the recording as an available audio in your operation.
• You can then select it in the “Select audio” field in the component configuration window.
• Click the “Save” button on the component to apply the changes.

Using public files from wolkvox Storage

If you have publicly stored audios:

• This option allows you to upload a file and obtain a public URL, useful for using external audios.
• Click the “REC” button.
• Select the “Upload public file (wolkvox storage)” tab.
• Click Upload file and select your WAV/GSM audio.
• The file will appear in a table with its public URL.
• Copy the URL and paste it directly into the “Play Audio” component field.
• Click the “Save” button on the component to apply the changes.