Symptom / Need

You need to control and secure access to your Wolkvox operation, allowing connections only from specific IP addresses and managing how many of these IPs can be authorized under your license.

Context / Scenarios

Security is paramount in managing a contact center operation. Limiting access to the Wolkvox Manager platform to a set of predefined IP addresses is a fundamental security practice that helps prevent unauthorized access. This functionality is useful in scenarios where agents or administrators connect from fixed locations (offices, specific VPNs) and the goal is to strengthen the protection of information and infrastructure. Wolkvox Manager allows you to configure these IP restrictions through its Firewall module.

Answer / Solution

Wolkvox Manager allows you to add connection IP addresses to control from which locations your platform can be accessed, thus strengthening the security of your operation.

Process for adding connection IPs:

1. Accessing Settings: Click on the Settings button (⚙️) located in the upper right corner of the Wolkvox Manager application.
2. Navigation to Licenses and Firewall: In the settings window, go to the "Licenses and Firewall" tab.
3. Firewall Selection: Within the "Licenses and Firewall" tab, click on the "Firewall" option.
4. Add IP: In the "Add IP - Permanent Firewall" section, you will find a field to enter the "IP Address". Type the IP address you wish to authorize, select whether the IP will be permanent or not from the drop-down menu, and then click the "Add IP" button to add it to the list.

Select the "No" option if this IP will carry RTP traffic (e.g., calls), otherwise select the "Yes" option for other types of traffic (e.g., API consumption).

Once added, the IP will appear in the permanent IPs table, showing information such as the registration date and whether it is active.

Important: This process applies exclusively to registering IPs in Wolkvox Manager, it does not apply to registering IPs in Reseller Manager.

IP limit per license

• Shared Server: If the operation was contracted on a shared server, you can add up to 10 IP addresses per master or PBX license.
• Dedicated Server: If the operation was contracted on a dedicated server, you can add up to 10 IP addresses per master or PBX license.