Introduction

wolkvox Agent allows agents to configure a customized signature that is automatically attached at the end of every email message sent. This signature is set once from the configuration panel in the email section, and from that moment on, it is automatically included in all outgoing messages, without the need to manually add it for each send.

The signature can contain rich text or an image, with the latter being the most commonly used option. This is because it allows for a professional visual design that includes the agent's name, position, contact information, company logo, and social media links—all in a single graphic element.
For an image to be used as a signature, it must be hosted on a public URL accessible from the internet. If your operation has the wolkvox Storage service activated, you can upload the image there, set its access to public, and directly copy its URL.

Configuration

1. In the left-side menu of wolkvox Agent, click on the "Interactions" icon (represented by an envelope). This will display the email section options.
2. Within the email section options, select "Inbox." This is the main inbox from which incoming emails are managed and where you can access the channel configuration.
3. In the top-right corner of the "Inbox" section, click on the gear icon (⚙).

A modal window called "Configuration" will open, containing the email signature editor.

• The window indicates that the signature configured here will be attached at the end of all sent messages.

The signature editor includes a toolbar with text formatting options and two additional icons: one for inserting images and another for inserting hyperlinks.

To add an image as a signature: Click on the image icon (the first of the two icons in the second row of the toolbar).

A window called "Insert Image" will open:

1. Image URL: Allows you to paste the public URL of an image already hosted on the internet. In the Image URL field, paste the public URL where your signature image is hosted. If you use wolkvox Storage, copy the public access URL of the image you previously uploaded there.
2. Click the "Insert Image" button.

1. Once inserted, the signature image will appear in the editor area. Check that it looks correct: the image should be complete, the details should be legible, and the design should appear as you expect it to reach the recipient.
   • If you need to replace it, you can delete it and repeat the insertion process with a new URL.
2. Click the "Save" button.
3. A notification message "Signature saved!" will appear.
   • From this moment on, the signature will be active for your user and will be automatically added at the end of every email you send from wolkvox Agent.
   • You can close this window using the "x" button.