WhatsApp UserName: wolkvox Prepares for the New User Identification in WhatsApp

wolkvox Manager incorporates support for WhatsApp UserName by registering the BSUID (Business-Scoped User ID), the new encrypted and exclusive identifier from Meta for users who interact with businesses through WhatsApp.

With this update, wolkvox anticipates the global rollout of usernames in WhatsApp, allowing the platform to securely identify and register customers who, in the future, choose to hide their phone number and communicate using a username.

The system is prepared to process these interactions without affecting operations, maintaining customer traceability in the database and historical reports of wolkvox Manager.

Benefits

• Business Continuity: The platform is prepared to process messages from users who use WhatsApp UserName, avoiding operational interruptions when Meta enables or requires this new identification model.
• Enhanced Privacy for End Users: The use of BSUID allows user identification without directly relying on their phone number, aligning with WhatsApp's evolution toward more private interactions.
• Secure Information Registration: BSUID is an encrypted and unique identifier, allowing the traceability of each interaction under a more secure data management scheme.
• Preparation for Meta's Future: wolkvox takes a strategic step to adapt to the changes announced by Meta in WhatsApp, ensuring the platform is ready to operate with usernames when this feature is globally available.
• Traceability in Reports: The information associated with BSUID is available in wolkvox Manager reports, allowing historical consultation of interactions managed under this identifier.

How It Works

This update does not require additional configuration by the administrator. Support for BSUID is incorporated at the platform and database level.

When a WhatsApp user interacts with an account integrated into wolkvox and uses an identifier associated with WhatsApp UserName, wolkvox can register the corresponding BSUID to maintain conversation traceability.

The BSUID may include the country code along with a number internally generated by Meta, allowing secure user identification within the business context.

How to Consult BSUID in Reports

The new BSUID field is available in wolkvox Manager reports related to interactions and chats.

Report 9. CDR Routing: Interactions and Chatbots

In this report, the BSUID column allows identifying the record associated with interactions managed through routing, IVR, or chatbots.

Report 1. Chats

In this report, the BSUID column allows consulting the identifier associated with chat conversations registered in the operation.