Who are we?

Wolkvox is a technology company with a global vision and Latin American roots, specializing in Contact Center as a Service (CCaaS) and Software as a Service (SaaS) solutions for customer experience (CX) management. Its platform is omnichannel and multimodal, enabling the synchronization of intelligent workflows that connect voice, chat, social media, and WhatsApp with advanced artificial intelligence and integrated CRM solutions. The company defines each successful customer interaction as a "Power Conversation": a relevant, seamless experience with real impact.

Wolkvox is present in more than 18 countries in Latin America and Europe, driving the evolution of CX through innovation in conversational artificial intelligence, automation and cloud technology, in the Software as a Service (SaaS) and Contact Center as a Service (CCaaS) industries.

What is our Wolkvox culture like?

Wolkvox's culture is built on real stories, told by the people who make every advance the company makes possible: its team. What drives Wolkvox, beyond technological leadership, is improving the human experience behind every interaction.

Relevant data

Platform and solutions

• Omnichannel and multimodal platform that manages 11 communication channels from a single interface: voice (incoming and outgoing calls), WhatsApp, Facebook Messenger, Instagram, Telegram, Line, SMS, email, web chat, video calls and web forms.
• True omnichannel: the agent views the customer's complete history regardless of which channel they have previously interacted through.
• Wolkvox Studio: a low-code visual design environment, with 77 components, for creating care flows, IVRs, chatbots and voicebots by dragging and dropping elements.
• Autonomous and multimodal conversational agents , capable of handling voice, text and other channels simultaneously.
• Predictive dialer that uses algorithms based on historical contact rate, average call time, and agent availability to predict the optimal time to dial.
• Native omnichannel CRM integrated into the platform , along with integration to third-party CRMs, ERP, business intelligence and other information systems via APIs.
• Solutions focused on customer service, collections, sales and marketing.

Scope and recognition

• Presence in more than 18 countries in Latin America and Europe.
• Information security certifications ISO 27001 ( C022/00000064 ) and PCI-DSS , which support the strength of its processes and the protection of data in all its operations.
• Company certified as WhatsApp for Business Technical by Meta, which validates its technical capacity to develop and implement conversational solutions on WhatsApp as a business channel.
• Recognized in Gartner's Digital Markets, including Capterra, Software Advice and GetApp, with distinctions such as FrontRunner in the Call Center and Auto Dialer categories.
• Recent expansion into Europe, positioning Wolkvox as a benchmark in next-generation CCaaS, with contractual flexibility and the ability to scale from 10 to 1000 agents in days.

Where to find us

Headquarters

Medellín, Colombia: Carrera 30 # 4A - 45 Forever W&L Building; Office 205
Tel: +57 (604) 322 98 80 | Email: communications@wolkvox.com

Colombia

Bogotá, Colombia: Calle 26 # 69 - 76 Elemento Building Tower 3 Office 1204
Tel: +57 (601) 381 90 40 | Email: communications@wolkvox.com

USA

Weston, Florida: 2200 N. Commerce Parkway Suite 200 Weston Point 2.

Mexico

Mexico City, Mexico: Paseo de la Reforma Avenue 250, Capital Reforma, 9th Floor, Suite 965, IOS Office. Tel: +52 55 7980 8586 | Email: comunicaciones@wolkvox.com

Spain

Madrid, Spain. Calle Santa Leonor 65, Block D, Floor 2, Office 203, Left Door. Spaces Avalon Business Park
Tel: +34 91334 6009 | Email: communications@wolkvox.com