New "AI Functions" component in wolkvox Studio

wolkvox Studio incorporates a new component called "AI Functions", designed to enhance the capabilities of the "Conversations" component by allowing artificial intelligence not only to understand customers’ natural language, but also to execute real actions during the conversation, such as querying external APIs, managing databases, or interacting with third-party systems.

This component allows users to create and store functions in PHP code that the AI in the "Conversations" component can autonomously invoke at the right moment, according to the context of the conversation. The functions do not require the virtual agent to "leave" the conversational flow to execute additional logic: everything happens transparently and in real time, while the assistant continues interacting with the customer.

How does it work together with the "Conversations" component?

The "AI Functions" component acts as a library of PHP functions available to the "Conversations" component. Once the functions have been created, they can be individually enabled or disabled from the configuration panel of the "Conversations" component, in the "Functions" tab. The AI decides when and how to call each function according to the intent detected in the conversation.

Availability

The "AI Functions" component is available for routing points of the following types:

• Voice (IVR): The assistant recognizes the customer’s request through voice (ASR), determines which function to execute, and responds with speech synthesis (TTS), all within the same call.
• Chat (Chatbot): The assistant interprets text messages, and even images or screenshots sent by the user, such as tables with data, to execute multiple operations in sequence within a single chat session.

Important note: Only one instance of the "AI Functions" component can exist per flow. This component is placed independently from the main flow: it is not connected by arrows to the other components of the routing point. It works as a global library that the "Conversations" component accesses during execution.

Benefits

• Real actions within natural language conversations: AI stops being only an intent router and becomes an agent that executes specific processes: enabling or disabling campaigns, checking inventories, creating records in external systems, verifying account statuses, among others, all while maintaining a fluid conversation with the customer.
• AI-powered code generation: You do not need to be a PHP expert to create functions. The component includes an AI-powered code generator: simply describe in natural language what the function should do, and the system automatically produces the code. The developer can review and adjust it when necessary, for example, to include authentication tokens or specific endpoints.
• Granular control per conversation: From the "Conversations" component, it is possible to enable or disable each function individually through a checkbox. This allows different conversational flows to share common functions while activating them selectively depending on the use case.
• Native multichannel support: The same component and the same function logic operate in both voice channels and chat channels, with the advantages of each channel. In chat, for example, AI can process images sent by the user, such as screenshots with data lists, and act on that information immediately.
• Parallel processing of operations: AI is capable of executing the same function multiple times in a single response when the context requires it. For example, if the user requests to activate eight campaigns at the same time, the system performs eight API calls underneath, autonomously, and delivers a consolidated summary to the customer.

Official documentation

[Click here] to go to the official documentation for the “Functions (With AI)” component.

New API to edit campaign configuration in wolkvox Manager

wolkvox Manager incorporates a new API to edit the configuration of a campaign, aimed at developers and automation processes that need to adjust operational parameters without making manual changes from the graphical interface.

This new endpoint, available through PUT/PATCH methods, allows different campaign elements to be modified in real time, making it easier to dynamically update its behavior according to business needs. The settings that can be managed through this API include parameters related to operational times, routing, and Skill assignment, including both human and virtual resources.

The incorporation of this API expands the integration capabilities of wolkvox Manager, allowing external systems or automated flows to apply changes to active campaigns in a faster, more precise, and controlled way. This is especially useful in scenarios where the operation needs to adapt with agility to changes in demand, resource availability, or specific service rules.

In addition, the API includes automatic validations to ensure consistency in the submitted configuration. This means that the system checks compatibility between parameters and rejects incompatible configurations, helping maintain the operational integrity of the campaign.

Benefits

• Allows campaigns to be edited without manual intervention in the graphical interface.
• Facilitates real-time operational adjustments through integration or automation.
• Speeds up dynamic changes according to business demand.
• Allows times, routing, and Skill assignment to be managed from external systems.
• Provides greater precision through automatic validations of business rules.
• Reduces the risk of inconsistencies in configurations submitted through integration.
• Improves the operation’s technical response capacity when urgent changes are required.

Official documentation

View the official API documentation by [clicking here].

New “Deep Research” functionality in “wvx Agentic Director” for “Speech and Text Analytics”

wolkvox Manager incorporates the new Deep Research functionality within the AI chat wvx Agentic Director, available in the Speech and Text Analytics module of the Dashboard. This capability is designed for high-precision research, allowing exhaustive analyses of the operation based on natural language questions.

wvx Agentic Director already allows users to have conversations with the operation and obtain responses in report format, with metrics, findings, comparisons, lists, and analyses of interactions. With Deep Research, this experience is strengthened by eliminating sampling restrictions that may exist in conventional queries. When this option is activated, the system processes 100% of the interactions within the defined time range, instead of working with a sample or result limit.

This means that deep search forces the system to thoroughly review every interaction available in the queried period, ensuring full repository coverage and reducing the risk of omitting relevant evidence. This capability is especially valuable in audit scenarios, operational research, or reviews where leaving out a single call could affect the result of the analysis.

In the interface, Deep Research is activated from the wvx Agentic Director conversation box, as an additional parameter within the prompt. Once enabled, the query runs under this deep analysis mode, expanding the processing scope across the available recordings and interactions.

It is important to keep in mind that wvx Agentic Director can only analyze information generated from the moment it was activated in the wolkvox Manager configuration. Therefore, Deep Research will also not be able to go back to periods prior to that activation.

Benefits

• Allows 100% of the interactions within the selected time range to be analyzed.
• Eliminates sampling restrictions in high-precision research.
• Reduces the risk of omitting important calls or evidence.
• Improves the reliability of audits and critical reviews.
• Facilitates more precise findings by evaluating each interaction individually.
• Provides greater analytical coverage even in periods with high data volume.
• Strengthens the use of wvx Agentic Director for sensitive research or high operational impact analyses.

How to use the functionality

In the conversation box, activate the Deep Research parameter or tag before sending the query.

1. Click the “+” button.
2. Select the “wolkvox deep research” option.

1. wolkvox deep research will be ready for your natural language question or request.
2. Send the prompt so the system processes the query in deep search mode.

New AI Campaign Manager in the wolkvox Manager Dashboard

wolkvox Manager incorporates the new AI Campaign Manager functionality, a conversational experience integrated into the Dashboard that allows users to consult and manage campaigns from the Daily Campaigns view through the AI of wvx Agentic Director.

This new feature is located in the path Dashboard > Campaigns > Daily Campaigns. Below this last tab, the AI Campaign Manager button appears, from which a chat window opens to interact directly with the AI and manage campaign operations more efficiently.

Through this chat, the user can ask questions about the active campaigns in their operation and also give instructions to execute administrative actions. The experience works as a conversational assistant specialized in campaigns: it interprets requests in natural language, responds with contextual information about the operation, and, when appropriate, proposes actions or requests authorization before executing them.

As shown in the images, the flow starts from the campaigns view in the Dashboard, then a floating chat window opens, where the user can write questions such as which campaigns are running that day. The AI responds based on the available information and can even provide guidance on next steps, such as reviewing dates or configuring actions related to campaign operations.

This functionality expands the scope of wvx Agentic Director within wolkvox Manager, bringing AI conversation into a more operational space, where information is not only consulted but more assisted campaign management is also enabled from a central Dashboard view.

Benefits

• Allows active campaigns to be consulted from the same Daily Campaigns view.
• Facilitates campaign management through natural language.
• Reduces dependency on manual navigation to review operational information.
• Helps prioritize or reorganize campaigns in a more assisted way.
• Improves agility in decision-making regarding active campaigns.
• Offers a conversational experience to consult and execute administrative actions.
• Can request authorization before making changes, providing greater control over the operation.

How to configure it or how the process works

To use AI Campaign Manager in wolkvox Manager, follow this process:

1. Go to “Dashboard” from the left-side menu.
2. Open the “Campaigns” tab.
3. Go to “Daily Campaigns”.
4. Click the “AI Campaign Manager” button.

A chat window with the “wvx Agentic Director” AI will open.

Write your query or instruction in natural language inside the chat field.

Use examples

Inside the chat, you can:

• Check which campaigns are running during the day,
• Request information about active campaigns,
• Give instructions to prioritize a campaign,
• Request administrative changes related to campaign operations.

Assistant behavior

• The AI can answer questions about active campaigns in your operation.
• It can also propose actions or ask for your authorization before executing certain changes.
• It works as an AI chatbot specialized in campaign management from this “Dashboard” view.