Symptom / Need

When attempting to open or run the Agentbox.exe (wolkvox Agent) or ConfigurationManager.exe (wolkvox Manager) applications, the Windows operating system blocks automatic startup and displays the message: “ Windows protected your PC: Microsoft Defender SmartScreen prevented an unknown application from starting .”

Unverified publisher warning: In scenarios where reputation-based protection policies or antivirus software have been modified, the system displays the UAC alert: “ The publisher could not be verified . ”

Context / Scenarios

This situation can occur on workstations with Windows 10 or Windows 11 operating systems that have the Microsoft Defender SmartScreen1 feature enabled.

Executable location: Local execution folder (for example: C:\ipdialbox) or computer Downloads folder.

Why does the blockage occur?

The executable file you are trying to open is a version that lacks a digital signature. Because it cannot detect the digital certificate issued by the Wolkvox Core team, Windows reputation protection preemptively classifies it as an unknown application, even though the application itself is functioning correctly.

Answer / Solution

• You can contact the wolkvox service desk so that the service desk analyst can provide you with the required executable version duly signed by the wolkvox Core team.
• Once you receive the executable, replace the Agentbox.exe or ConfigurationManager.exe file in your working path.
• It confirms to the service desk analyst that the operating system immediately recognizes the tool as trusted, opening it directly without displaying SmartScreen warnings.