Symptom / Need

You receive an email notification or an alert in the Meta developer dashboard indicating that you need to renew your application's data access. Therefore, you require a step-by-step self-service guide to complete this mandatory update process and ensure the proper functioning of the WhatsApp application and compliance with Meta's policies.

Context / Scenarios

This procedure is a periodic security requirement established by Meta for operations using official WhatsApp connectors (Cloud API). The update must be performed within the timeframes specified by Meta to avoid interruptions or restrictions on the messaging channel. The renewal process is carried out independently by the account administrator through the Meta Business platform and the Facebook for Developers portal.

Answer / Solution

Prerequisites (Mandatory information and access)

To carry out the renewal, you must have:

• Access to the Meta Business Manager account with administrative permissions.
• Access to the Facebook for Developers portal.
• Meta login credentials and a stable internet connection.
• Full control verification: Before starting, it is essential to verify that your Facebook user has full administration of the application.

If you do not appear with these permissions, you should go to the People section, click on Assign Assets and grant yourself full control of the application .

Guide to carrying out the renewal

You must follow the detailed instructions below to complete the data access renewal:

Step 1: Access the developer portal

1. Log in to the Facebook for Developers platform.
2. Go to the My Applications section.
3. Select the WhatsApp application you want to update, or if you received the official Meta email, click directly on the Get Started button.

Step 2: Business connection and permissions

1. In the " Data Access Renewal " pop-up window, click Start .

2. Select the option Go to business connection .

3. Verify that the business selected on the screen is correct and click Next .

4. In the Permitted Use section, select the box with the following certification: " I certify that any use of whatsapp_business_messaging is covered within the permitted use " and click Next.

Step 3: Data processing statement and policies

1. In the Data Processing section, answer the questions about the use and protection of information as appropriate.

2. When you reach the Privacy Policy box, type the following security URL exactly: https://www.wolkvox.com/politicas-de-seguridad-y-privacidad-de-la-informacion/ and click Next .

Step 4: Instructions for reviewers

1. For the final section of instructions for Website reviewers, copy and paste the following information verbatim into the answer box:

2. Go to the link:

https://facebot.wolkvox.com/whatsapp/index.php?id=ZmFjZWJvb2tkZXZlbG9wZXJz&ip&gmt=-5&idiom=es

3. Click " add whatsapp account "
4. Click on “OK” .

5. In Connector Type select " WhatsApp official direct App client (Cloud API) "
6. Click " Login with Facebook ."
7. Since the remaining questions on this form are optional, you can click directly on Next and then on Upload Information to complete the process .

This procedure must be completed as soon as the notification from Meta is received, to prevent the temporary suspension of the WhatsApp messaging service due to the expiration of data access terms.

Make sure to copy the reviewer instructions link exactly to avoid rejections during validation by the Meta audit team.